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What is your part sales warranty?
Each part carries a warranty against defects. The warranty period starts on the date of the invoice and must be received for exchange within the specified warranty period. An approved RMA is required for exchange for the same part only and there are no refunds. Keyboards, batteries, hard drives, cd drives, drive caddies, fans, cables, hinges, plastic covers, palmrests, plastic casing and ac adapters carry a one year (365-day) warranty. Inverters, lcd displays, all circuit boards and cpu's carry a 30-day warranty. DC jacks, drive adapters, power cords and any other part not listed carry no warranty. Memory modules carry a lifetime warranty.
If returning a part under warranty, as stated above, you must first receive an RMA Number from us. We will not accept any parts without an RMA Number issued.
How can I order parts?
All part orders must be placed online via our secure shopping cart. We can offer assistance through email or by phone but not take orders.
Once a part has been ordered do you send a tracking number?
We have a computerized system that emails a delivery tracking number to each customer. We also have online tracking of orders by clicking the link in the menu above.
How fast do you ship a part once ordered?
We ship parts out Monday thru Thursday. If a part is ordered before 12p PST Monday through Friday it will ship the same day. If a part is ordered Saturday or Sunday then the part(s) will ship the following Monday. Major holidays are counted as weekends and may have a delay in shipment of your part based on our carrier's service hours. Severe weather conditions may delay the pickup our packages for the day and would delay your part's arrival.
What are your part(s) shipping rates?
Rates are determined during checkout.
* A signature upon delivery is required on all packages, as well as, insurance against rough handling.
Do you ship internationally?
We sell parts throughout the USA. We also ship to several other countries. No shipments will be made to PO Box, APO or FPO addresses or any other country not specifically listed.
Are your part's pictures an accurate representation?
All pictures represent the actual part being sold. Descriptions and part numbers are as accurate as possible and list most, if not all, the numbers or
identifying marks located on a particular part.
How do I know which display is inside my laptop?
We have detailed instructions on removing your laptop display.
Are your parts marked?
Yes. Each part is labeled with visible and invisible identifiying marks unique to our company.
What do the different part's conditions mean?
>NEW : New part, never used.
>NPUL:
New part removed from a new system used for parts disassembly only.
>PULL: Used, tested and cleaned parts.
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What forms of payment do you accept?
We accept Visa, Mastercard and Paypal via a confirmed address.
Do you accept walk-in traffic?
We do not.
How often is this website updated?
Updates on our parts happen in realtime. The rest of the pages are updated as needed including the laptop status page.
I have a California Resale Certificate. Can I buy a part without being charged sales tax?
Once a part order or a repair has been paid online, please supply a copy of your
California Resale Certificate to us. You can do this by faxing this form to (760)959-5399. You must do this for each order placed.
How Secure is ordering through this site?
When you place an order with us, you will be connected to our web site through SSL using https. That means that the connection to our server from your computer
has been encrypted in a way that others cannot evesdrop. When you place your order and enter the credit card number your credit card number is sent for verification check on a secure line to our bank and then
encrypted using MD5 encryption if needs to be sent through email correspondence with you. This ensures that the number cannot be viewed and understood by others (human or computers). Credit card numbers will always
be encrypted.
Do you sell my information to other companies?
We respect your privacy and do not sell any information regarding our customers to any third party companies.
Do you use my name and email address to spam me?
The only communication between us will be in case of trouble with your order or to send you confirmation and tracking information about your order. In
no way will we be using this information to send you unsolicited spam mail.
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